Shipping

Within Australia

Orders are sent using Australia Post from our distribution centre. It may take up to 5 business days for delivery in metropolitan areas and up to 8 business days for regional areas.

Express Post delivery is also available and orders will be received the next day within the Express Post Network. A signature will be required on delivery, so please make sure that you provide a delivery address where someone will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.

Click here to review your orders and access tracking information if available or contact us for assistance.

Outside Australia

Depending on your location and shipping method selected delivery times may vary.

All international shipments (including gifts and exempt items) can be subject to customs duty, taxes and government charges in the receiving country. Life of Pikelet cannot estimate those charges and is not responsible for the payment of any of those charges.

Click here to review your orders and access tracking information if available or contact us for assistance.

Click here to review your orders and access tracking information if available or contact us for assistance.

Returns

If your item is deemed faulty or incorrect to what was described when ordered, the item can be returned for a full refund within 2 weeks (10 working days) from invoice/receipt date upon receipt, provided the return is from an Australian address. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Please note: We will NOT accept a return or exchange of items due change of mind or if the item has been used.

Please contact us for further details.

Please contact us for further details.

Terms

By accessing this web site, you agree to be bound by the web site terms and conditions.
Unauthorised use of this website including its content may give rise to a claim for damages and/or be a criminal offence.

You must ensure that all information provided by you in relation to your order is accurate, complete and up to date.

Your order becomes effective upon successful transmission after you press “Order Now” on the website. You cannot cancel the order after that time. You must pay for delivery in addition to the price of the goods when you complete your order.

We are unable to accept liability if the delivery of your Goods is late or if stock is not available in time for scheduled delivery.

Risk in the Goods passes to you on delivery. We do not accept liability for any loss, theft or damage to the Goods after delivery.

Life of Pikelet warrants that the Goods are fit for their usual purpose, are merchantable and meet any description we have provided.

If we cannot accept payment from your credit card the order will not be processed and you will be notified if possible.

These conditions are governed by laws of the State of New South Wales, Australia. You submit to the non-exclusive jurisdiction of the courts of that State.

Prices

All prices shown are in Australian dollars and are inclusive of GST. The customer is responsible for any duties, taxes or other liabilities imposed by governmental agencies.

Copyright

All design rights and web content remain the property of Life of Pikelet. No content on this site is to be copied, shared or saved without the written consent of the Life of Pikelet Director.

Privacy

This following document sets forth the Privacy Policy for the Life of Pikelet website, lifeofpikelet.com.

Life of Pikelet is committed to providing you with the best possible customer service experience. Life of Pikelet is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Life of Pikelet customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Life of Pikelet takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Life of Pikelet reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Life of Pikelet reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Life of Pikelet welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us.